Frequently Asked Questions

Everything you need to know about shopping with Vaonis.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy for most unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Do you offer international shipping?

Yes, Vaonis ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.

How can I track my order status?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your products covered by a warranty?

All Vaonis products come with a standard 12-month manufacturer's warranty covering defects in materials and workmanship under normal use.